Jaime Hunter is the Branch Administrator for IBS, working from the Cincinnati office. She has been with the company for 23 years.
Have you always had the role you’re currently in here at IBS or have you moved around?
Jaime Hunter: I started off doing data entry in 1993 when I was still in high school! I was hired because there were stacks of resumes that needed to get in the systems. I categorized them. I was scared of the phones back then; I hated answering them. After a few years, we got more technical and started scanning resumes. I went to Chicago for training and then I started working with the consultants more. I was promoted to branch administrator in 1998.
In what way has your job changed the most since you started?
I have definitely come out of my shell doing this job. I went from staring at a PC and now I interact with people- that’s my daily thing now. I’m involved with everyone…it’s not just me, myself and I!
In what way has IBS changed the most since you started?
I think the evolution of technology has a lot to do with it. When I first started out, we used a fax machine that had a roll of paper. You have no idea how nice it was to be able to use loose leaf paper in the fax machine! When I started, the database was DOS-based. There was no Windows. We printed everything, which was not fun because filing is not my forte at all!
How have the consultants/clients changed the most since you started?
I feel like the consultants really care about IBS more now than they did in years past. They are happy to work for us. We have monthly lunches the consultants and I feel like they’re so important. As for the clients, they know who IBS is now. We only had three clients before Jeff [Jorgensen] started here in Cincinnati and now we have a presence in the community. We may be small, but people know we’re here.
What do you think IBS has improved on the most over the years?
I think it’s probably that IBS invests in the people that want to work for us. Everyone likes their job and wants to be here. There is an open line of communication and I think that’s something that IBS strives to have.
How have you changed the most professionally since you started?
I definitely give my opinion more freely now and feel like I’m part of the entire staffing process.
Over the years, what has been the most frustrating part of the job?
For me, it’s when I can’t help someone. I’m a helper by nature and sometimes I just can’t help. For example, a consultant calls because their contract is ending and they want to stay, but the client doesn’t have the budget and can’t renew. I hate not being able to solve their problem.
How about the most rewarding?
A few things, really. I work on past due invoices. There’s nothing better than hearing that a bill has been paid and it’s been 180 days since it was issued. Another rewarding experience is when someone has been on billing for a year and then they get hired- they write a letter thanking IBS. I love the positive communications. I try to be as positive as I can.
What wisdom would you like to share that you’ve gained over the years?
Make sure you love your job and just be happy! Life is too short!